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Display, sound, app or connectivity issues in your vehicle

If the center display, sound, apps, internet connection or connected services in your vehicle are not working as expected, the information in this article can help you identify the appropriate solution.

Display

If the center display is frozen, blank, restarting repeatedly, not responding as expected or not showing certain functions correctly, restarting the center display may resolve the issue. Read your vehicle's user manual for instructions on restarting the center display.

Sound

If sounds such as media playback, navigation guidance, turn signals or parking sensors are missing or not working as expected, restarting the center display or updating your vehicle's software may resolve the issue. Read the related article about troubleshooting the vehicle's sound system for more information.

Apps

If apps are updated but do not load, close unexpectedly or can't be downloaded, restarting the center display may resolve the issue. Read your vehicle's user manual for instructions on how to restart the center display.

If the issue remains, restarting your vehicle's communication module (TCAM) may help. Read your vehicle's user manual for instructions on how to restart the communication module.

Internet connection and connected services

If the vehicle has no internet connection, connected services are unavailable, or the Volvo Cars app can't connect to the vehicle, restarting the center display may resolve the issue. Read your vehicle's user manual for instructions on how to restart the center display.

If the issue remains, restarting your vehicle's communication module (TCAM) may help. Read your vehicle's user manual for instructions on how to restart the communication module.

Behavior that may be normal

Some behavior may appear to be a fault but is part of the vehicle's normal operation. For example:
  • The center display may switch off after the vehicle has been turned off to help protect the 12 V battery.
  • Some settings and preferences may be restored to their default values after a software update or system change.

If the issue remains

If the issue continues after restarting the relevant system, contact Volvo support or an authorized Volvo workshop.

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