Volvo Car USA, LLC (or “VCUSA”, “our”, or “we”) strives to make our websites accessible to all visitors and we are committed to comply with the Americans with Disabilities Act (ADA) and relevant U.S. regulations. VCUSA recognizes that accessibility and usability might not always be available in every area of our websites or for those using assistive technologies and devices. Please be aware that our ADA compliance efforts are ongoing as we improve our websites’ accessibility features. This ADA Compliance Statement (or “Statement”) provides our current ADA status and we will update this Statement as our compliance efforts continue.

VCUSA builds and manages our websites with developers in the U.S. and the European Union. Starting in 2019 and continuing this year, our websites’ pages and code were re-factored based on WCAG 2.0 accessibility standards (Level A and AA Success Criteria). To make our content available to all visitors with a wide range of disabilities, we used guidelines issued by the Web Accessibility Initiative (WAI) of the World Wide Web Consortium (W3C) to improve our accessibility features.

While we’re working to make sure our websites are accessible as possible and meet WCAG 2.0 guidelines, our content may not always pass all available online validation tools. Our approach is to test our websites using automated tools and manual review methods found on <a href="https://siteimprove.com/en-us/" target="_blank">Siteimprove.com</a>. We document any found issues and prioritize them according to overall impact and level of effort to fix. Issues that greatly affect the website experience for those with disabilities are immediately addressed.

Our websites now meet most ADA/WCAG 2.0 Level AA standards and we have done a great deal of work to give all website visitors a great user experience. Still, some outstanding design issues remain, and we expect these issues to be resolved in future website redesigns. Some pending accessibility improvements address:

Using the tools available from <a href="https://siteimprove.com/en-us/" target="_blank">Siteimprove.com</a>, we will scan our websites twice a year. The scans will measure our performance with the WCAG 2.0 Level AA accessibility standards and find any accessibility issues that may have a potential impact on those with disabilities. We will take all reasonable and commercially viable efforts to fix any issues within six (6) months from the time of our last scan. We will list any accessibility issues that will take longer to fix in our Statement and give you an explanation of our efforts to resolve them in a reasonable time.

We welcome your questions about our ADA Accessibility Statement and comments on how we can improve our website's accessibility. Please send your questions and comments to VCUSA Customer Care at <a href="tel:(800) 550-5658">(800) 550-5658</a> or <a href="mailto:vcuscare@volvocars.com">vcuscare@volvocars.com</a>.

Effective Date: March 1, 2020

WHAT HAVE WE DONE?

HOW ARE WE TESTING?

HOW ARE WE DOING?

HOW OFTEN ARE WE TESTING?

WHO TO CONTACT FOR ADA/ACCESSIBILITY QUESTIONS?

ADA COMPLIANCE STATEMENT

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The California Consumer Privacy Act (CCPA) provides California residents with enhanced consumer privacy rights. If you are a California resident, please use this form to exercise your CCPA rights with Volvo Car USA, Volvo Car Financial Services, and its affiliates and subsidiaries.

For more information about your CCPA rights, please read the <a href="https://www.volvocars.com/us/footer/privacy" target="_blank">VCUSA Privacy Statement</a> or the <a href="https://www.volvocarfinancialservices.com/about-us/privacy-policy" target="_blank">VCFS Online Privacy Policy</a>.
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You can select one the following CCPA rights under "Type of Request":
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<li><strong>Right to Know:</strong> Know the categories and specific pieces of personal information we collected about you.</li>
<li><strong>Right to Delete:</strong> Have us delete some or all of your personal information.</li>
<li><strong>Do Not Sell My Personal Information:</strong> Request to opt-out of future personal information sales.</li>
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We also provide you with additional opt-out choices:
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<li>When we share your personal information to advertising partners through the use of cookies, <a href="#" class="optanon-toggle-display">click here</a>.</li>
<li>When we share your personal information with SiriusXM Satellite Radio as part of your 3-month trial subscription, select "SXM Data Opt-Out" from the "Type of Request" pull-down menu below.</li>

<li><strong>If you are an authorized Volvo Cars retailer or service provider directing us not to sell your California Consumer's personal information,</strong> <a href="mailto:vcuscare@volvocars.com?subject=Volvo%20Retailer/Service%20Provider-directed%20CCPA%20Request" target="_blank">click here</a> </li>


<li><strong>If you are an authorized Agent making a request on behalf of a California consumer,</strong> <a href="mailto:vcuscare@volvocars.com?subject=Authorized%20Agent-directed%20CCPA%20Request" target="_blank">click here</a> </li>

To submit a request to turn off location services of your Volvo car, please fill out the form below. Once the form is submitted, you will receive an email with instructions to provide the required documentation.

I attest that I am a victim of domestic violence, as defined in <a href=" https://www.nysenate.gov/legislation/laws/SOS/459-A" target="_blank">Section 459-A of the Social Services Law of New York (Domestic Violence Prevention Act)</a>.

By clicking Submit, you agree to the processing of your data according to our <a href="https://www.volvocars.com/us/legal-policies/privacy/general-privacy-statement" target="_blank">Privacy Notice</a>.<br/>Note that once you submit this request, you will receive an automated email notification so please be mindful of who else may have access to your email.

Privacy Notice

<h2>Thank you for submitting your Disconnect Remote Vehicle Access request.<br />Please check your email for more information.</h2>

<div>     <style>         details summary {             list-style: none;             cursor: pointer;             display: flex;             justify-content: space-between;             align-items: center;             margin: 0;             padding: 0;         }          details summary::-webkit-details-marker {             display: none;         }          details summary::after {             content: '';             border: solid #000;             border-width: 0 2px 2px 0;             display: inline-block;             padding: 4px;             margin-left: .5em;             transform: rotate(45deg);             transition: transform .2s ease;         }          details[open] summary::after {             transform: rotate(-135deg);         }     </style>     <h1 style="margin:0;padding:0;">Volvo - For Life</h1>     <h1 style="margin-top:0;padding-top:0;">Disabling Remote Vehicle Tracking in Instances of Domestic Violence</h1>     <p>Volvo Cars has been a leader in automotive safety for decades, caring about the world we live in and the people around us. To protect victims of domestic violence, we offer the ability to disable remote vehicle tracking to prevent an abuser from learning your vehicle's location.</p>     <p>Currently, only certain states provide statutes requiring this functionality, but we believe it is an important safety feature, and so in line with our brand principles, we are making it available to all domestic violence victims in the US.</p>     <div>         <h2 style="margin:0;padding:0;">How to submit your request</h2>         <ul style="padding-left:40px;margin:0.5em 0 0 0;">             <li>To initiate the process, you will be asked to provide your contact information and VIN number using the form below and to submit your request. Please be mindful of who else may have access to your email.</li>             <li>Once you submit the form, you will receive an automated email with a case number and instructions on how to share the necessary documents, including proof of ownership of the vehicle. The exact documents needed vary by state, but generally include a vehicle title or other official document showing you have exclusive permission to use the vehicle.</li>             <li>After review of these documents, Volvo Cars will disable remote vehicle tracking and send you a confirmation email.</li>         </ul>     </div>     <p style="margin:1em 0 0 0;padding:0;"><strong>Please note:</strong> If you own an EX30, in addition to submitting an online request, you will need to follow the below step-by-step instructions in your EX30.</p>     <details style="margin:1em 0;padding:0;">         <summary>Model year 2025 EX30 instructions</summary>         <p style="margin:1em 0;padding:0;">Owner profile</p>         <ol style="padding-left:40px;list-style-position:inside;">             <li> Verify you are logged into the owner profile in your EX30. If you need to change your profile, follow the steps below. <ul style="list-style-type:disc;margin:0.5em 0 0 1.5em;">                     <li>Press the car icon at the bottom right of the screen </li>                     <li>Press the profile icon above the car image on the screen and change user</li>                 </ul>             </li>             <li>Disable remote vehicle tracking in your EX30 <ul style="list-style-type:disc;margin:0.5em 0 0 1.5em;">                     <li>Press the home icon at the bottom left of the screen</li>                     <li>Press the car icon at the bottom right of the screen</li>                     <li>Go to Settings in the top menu</li>                     <li>Go to System</li>                     <li>Scroll down and select Reset car</li>                     <li>Follow the onscreen instructions to reset your car</li>                 </ul>             </li>         </ol>         <p>If you are unable to access the Owner profile, you should use the Guest profile anytime you are using the car.</p>     </details>     <h2 style="margin:0;padding:0;">Important information to keep in mind</h2>     <p style="margin:0 0 1em 0;padding:0;">If you own one of the Volvo models below, you will need to contact Customer Care at 800-550-5658 to restore your vehicle's privacy settings to their previous state.</p>     <p style="margin:0;padding:0;">Model year 2021 and newer: XC40 Recharge</p>     <p style="margin:0;padding:0;">Model year 2022 and newer: C40 Recharge, XC60, S90 or V90 Cross Country</p>     <p style="margin:0;padding:0;">Model year 2023 and newer: S60, V60, V60 Cross Country, XC90 or XC40</p>     <p style="margin:0;padding:0;">Model year 2025 and newer: EX30, EX90</p>     <p style="margin:1em 0 0 0;padding:0;">To submit your request to turn off location services of your Volvo vehicle, please complete the form below. Once the form is submitted, you will receive an email with instructions to provide the required documentation.</p> </div>

REQUESTOR FORM

Are you California Resident?

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<h2>Thank you for submitting your CCPA request.
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Please check your email for more information.</h2>

California Consumer Rights Request Form

<h2>Where to find your VIN?</h2><p>If you are unsure where to find your VIN to your Volvo vehicle, it can be found via your Volvo Cars app, registration or insurance cards, driver door jam label or at the driver side base of the windshield.</p>

 At Volvo Cars, we are committed to providing our customers with freedom to move in a personal, sustainable, and safe way. We respect all our customers and we apply that same respect to the personal information they give us when purchasing or leasing a Volvo vehicle or inquiring about our products & services.

 This Personal Information Privacy Rights Request Form allows you to exercise certain privacy rights with Volvo Car USA, Volvo Car Financial Services, and its affiliates and subsidiaries. By submitting this form, you can exercise your right to access, correct, delete, and restrict the use or sale of your personal information (subject to exemptions). If you live in a state that gives residents enhanced privacy rights – such as the California Privacy  Rights Act (CPRA) – we will respond to all requests as required by law. If you live in a state that does not give you enhanced privacy rights, we will respond to all requests at our earliest opportunity.

We also provide you with additional privacy choices:
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<li>You may control how we share your personal information to advertising partners with cookies using our <a href="#" class="optanon-toggle-display">OneTrust Cookies Manager</a></li>
<li>To learn what personal information Volvo Car Corporation has about you, including your Volvo vehicle’s telematics data, please submit a <a href="https://www.volvocars.com/uk/v/legal/subject-rights-request" target="_blank">Subject Rights Request.</a></li>

<li> If you are a California resident and you want to restrict our sharing of your personal information with SiriusXM Satellite Radio (SiriusXM) as part of your 3-month trial subscription, select “Restrict the sharing of my personal information with SiriusXM” from the “Type of Request” pull-down menu below.</li>

<li>If you an Authorized Agent making a request on behalf of a California consumer, click <a href="mailto:vcuscare@volvocars.com?subject=Volvo%20Authorized%20Agent-directed%20Privacy%20Rights%20Request" target="_blank"> here</a> </li>


<li>If you are an authorized Volvo Cars retailer or service provider directing us not to sell your customer’s personal information, click  <a href="mailto:vcuscare@volvocars.com?subject=Volvo%20Retailer/Service%20Prodiver-directed%20Privacy%20Rights%20Request" target="_blank"> here</a></li>


 To learn more about your privacy rights and how we generally collect, use, and process your personal information, please read the <a href="https://www.volvocars.com/us/legal-policies/privacy/general-privacy-statement" target="_blank">VCUSA Privacy Statement</a> or the <a href="https://www.volvocarfinancialservices.com/about-us/privacy-policy" target="_blank"> VCFS Online Privacy Policy</a>

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<b>Privacy Notice</b><br/>By clicking "Submit", Volvo Car USA LLC will collect your identifiers (name, telephone number, email address, and ZIP code). We use this information to communicate to you and we will share your identifiers to allow your preferred Volvo Cars retailer to contact you about the availability of the vehicle in which you expressed interest. If you have opted-in above, Volvo Car USA LLC will use these identifiers to send you marketing communications about our products and services that may be of interest to you. For more information on our information practices generally, please see our  <a id ="lnkPrivacy" href="https://www.volvocars.com/us/legal-policies/privacy/general-privacy-statement/" target="_blank" onClick="handleInputFieldGTM('text link', 'click', event, 'get local price')"> Privacy Policy</a>

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<b>Privacy Notice</b>
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By clicking "Submit", Volvo Car USA LLC will collect your identifiers (name, telephone number, email address, and ZIP code). We use this information to communicate to you and we will share your identifiers to allow your preferred Volvo Cars retailer to contact you about the availability of the vehicle in which you expressed interest. If you have opted-in above, Volvo Car USA LLC will use these identifiers to send you marketing communications about our products and services that may be of interest to you. For more information on our information practices generally, please see our  <a id ="lnkPrivacy" href="https://www.volvocars.com/us/legal-policies/privacy/general-privacy-statement/" target="_blank" onClick="handleInputFieldGTM('text link', 'click', event, 'get local price')"> Privacy Policy</a>

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<h2>Thank you for submitting your EX90 high power charging cable request.<br />Please check your email for more information.</h2>

<h1 style="margin-top:0;padding-top:0;margin-bottom:0;padding-bottom:0;">Volvo EX90 high-power charging cable request form</h1><h2 style="margin-top:0;padding-top:0;margin-bottom:0;padding-bottom:0;">Your request must be submitted by April 30, 2026.</h2>

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