WE GO THE EXTRA MILE

Every day. For everyone.

Volvo Customer Experience Statement - Family charging a car in a driveway

Our Customer Experience

We are committed to delivering a genuine, transparent, and truly memorable experience by making each guest feel welcomed and valued.

Volvo Customer Promises - 3 people looking at a car

We go the extra mile

At Volvo Cars, we care for people and the planet. Going the extra mile for us emphasizes our culture of care and thoughtfulness – to be mindful and ensure that you have a seamless Volvo experience, every step of the way.

Volvo Customer Promises - Car with family

Every day. For everyone.

Relationships matter. We value every person just as they are, and our Volvo family has no expiration date or fine print. We want everyone to have the best experience with our Volvo brand, always.

Volvo Customer Promises

• We treat you like family, with courtesy, respect, and warmth.
• We explain our product thoroughly, so you get the most from your Volvo.
• We value your trust and will always deliver your Volvo in an effortless, timely manner.
• Your Volvo will always be taken care of with expert care.
• We are here for you, and will support and follow up with you throughout your Volvo journey.

Share your ideas with us!

Do you have thoughts of how we can make our Volvo Cars experience better? Ideas for the future? We always welcome your ideas and feedback.

Share your ideas