Article Version 2025.143.0
Following terms can be found in the end of the document:
1.1 These General Terms and Conditions for Services set out the terms and conditions on which you as a private customer (consumer) or corporate customer of Volvo Cars, may access and make use of services provided by Volvo Cars (the "Terms").
1.2 With “Services” we mean services related to a Volvo car or other services that Volvo Cars has agreed to provide to you.
1.3 The term “you” or “your” in these Terms refers to the private individual or the legal entity (as the case may be) being the user of the Services and our contracting party.
2.1 We are Volvo Car USA LLC, part of Volvo Car Group, and our registered address is 1800 Volvo Place, Mahwah, NJ 07420 or any such other legal entity within the Volvo Car Group that is specified in the Order Specification or the Specific Terms (as defined in Section 4.1 below) (“Volvo Cars”, ”we”, ”our” or ”us” which also includes any affiliate of Volvo Cars (“Affiliate”)). We are your contractual party and provider of the Services.
3.1 You confirm that all the details provided to us are true and correct. You acknowledge and agree that we will communicate with and contact you at the email address, phone number (including via text message) or other channel of communication that you provide to us. You are therefore responsible at all times for keeping the contact details we have for you up to date and contacting our Customer Relations Center (see Section 22) as soon as possible if you change any of your contact details.
3.2 You confirm (a) that you are capable of forming a contract, (b) if you are a natural person, that you are at least 18 years old, and (c) if you are a legal entity, that the person signing the Contract has the authority to do so on your behalf.
3.3 You also confirm that you are not a person, or acting on behalf of a person, designated on any sanctions list imposed by the UN, EU, United Kingdom or US, and that you will not sell, provide or transfer the right to access and make use of the Services to any such sanctioned person, or to any person located in (a) a country or territory which is, or whose government is, the subject of comprehensive sanctions, as may be in place or imposed from time to time, including (but not limited to) Cuba, Iran, North Korea, Syria, Venezuela, the Crimea region of Ukraine, the so-called Donetsk People's Republic region of Ukraine, the so-called Kherson People's Republic region of Ukraine, the so-called Luhansk People's Republic region of Ukraine and the so-called Zaporizhzhia People's Republic region of Ukraine, (b) Russia or (c) Belarus. If at any time this turns out not to be true, your order and your Contract will be terminated with immediate effect, without any liability to compensate you whatsoever. Furthermore, according to law we may not be able to reimburse any payments that you may have made to us.
3.4 Please note that your access to and usage of some Services may be subject to the satisfactory completion of a credit check and verification process that includes a 'know your customer' check. In this process, certain documentation and personal data must be provided to either Volvo Cars or the relevant designated third party data services provider. In some cases, you may therefore be asked to submit additional documentation to successfully pass the credit check and verification process.
4.1 Your contract with us regarding any Services that we provide to you (the “Contract”) comprises of (as applicable):
In case of any inconsistency between the different documents forming the Contract, they shall prevail in the order set out above.
4.2 Some Services may also be subject to Third Party Terms as further set out in Section 13.
4.3 To use a Service, you must accept these Terms, and in some cases also accept Specific Terms, and any applicable Third Party Terms (as further set out in Section 13).
4.4 Before you can use a Service that requires payment, you will need to complete an online order process, confirm your order, and pay for the Service.
4.5 A binding contract is entered into between you and us for use of the relevant Service either when (a) you start using the Service, or (b) we approve your order (we reserve the right, at our sole discretion, to reject your order), whichever comes first.
5.1 If you are a private individual (a consumer and not acting in the capacity as a sole trader) and the Contract has been concluded online or outside of our or one of our agents' or retailers' premises, you have the right to withdraw or cancel (hereafter jointly referred to as “right of withdrawal”, “right to withdraw” etc) from your Contract within 14 days after entering into your Contract without giving any reason. To exercise your right of withdrawal, you must inform us of your decision to withdraw by a clear written statement. You can do this by sending your withdrawal statement by post to our address noted herein or by e-mail as set out in Section 20.
5.2 If you decide cancel withdraw from the Contract as set out above, we will, without undue delay, reimburse you for all any payments which we have received from you in relation to the Contract. If you have used the Service in question before you exercise your right of withdrawal, we may make a reasonable deduction from the reimbursement corresponding to your use of the Service. If you have chosen recurring payments as the payment option under the Contract and such recurring payment will not cover the cost of the Service used, we will charge you for the remaining cost of such Service performed that is not covered by your recurring payment that we received.
5.3 We will make the reimbursement using the same means of payment s that you used for the initial transaction. If we agree to refund you by other means, we reserve the right to withhold the repayment until we have received all reasonably requested information from you (such as bank details etc.) in order to proceed with the repayment. You will not incur any fees from us as a result of the reimbursement.
5.4 If the Service constitutes digital content (such as, but not limited to, performance software upgrades) that automatically will be delivered to you following the purchase, you hereby agree and acknowledge that you do not have a legal right to withdraw from the Contract.
5.5 Nothing in the Contract will affect your statutory rights, whether in relation to your withdrawal right or otherwise.
6.1 A Service can be offered to you at no cost or offered for a fee. The fee will be specified and presented when you sign up for the Service and confirmed in your Order Specification. In case of recurring payments (including for Services provided on subscription), unless otherwise stated elsewhere in the Contract, the first payment is payable on the date the Contract begins, and any subsequent payments are payable each month thereafter.
6.2 If the Service requires payment of a fee, you are responsible to pay such fee using one of the available payment options on or before (if applicable) the due date in accordance with the payment terms specified for the Service.
6.3 You are also responsible for the payment of any taxes related to the Service.
6.4 Where the Service shall be paid for online (including through the Volvo Cars app), we will use a secure online payment system via a third-party payment provider.
6.5 You expressly authorize our payment provider to charge applicable fees through the chosen payment method as well as taxes and other charges incurred (in connection with each transaction) and agree to the handling of the payment transaction and the details provided and any other information necessary for a payment transaction to be executed by the relevant third party (including but not limited to fraud prevention).
6.6 You are responsible for ensuring (a) that we (or our third-party payment provider, as applicable) are provided with the correct information in order to execute the transaction, including any changes thereof, and (b) that the amount to be paid can be deducted from your account at the time of payment.
6.7 Where payment shall be made through an invoice, the payment instructions and the due date of the invoice will be specified on the invoice. Please note that an invoice may contain the fees for more than one Service if you have signed up for multiple Services that all have “invoice” as the payment option.
6.8 We have the right to use a third party for collection and/or legal actions against you for non-payment of the fees. We reserve the right to claim damages from you for reasonable costs and/or expenses that we may incur in relation to such actions, including but not limited to costs of such third party and any legal and administration costs.
7.1 Certain Services may be offered either through a one-off purchase or subscription. Depending on the Service, rolling subscriptions may be automatically renewed on monthly, quarterly, or annual basis. Fixed term subscriptions may also be available.
7.2 The subscription will start on the date of the Contract unless otherwise set out in the Order Specification. If the subscription begins with a free trial, the trial will automatically transform into a paid subscription unless you provide us with written notice of cancellation, pursuant to Section 20, before the end of the trial period.
7.3 For a fixed term subscription, you can elect to be charged a one-time fee at the beginning of the subscription that covers the cost of the entire subscription period or you can choose the option to make recurring monthly payments during the fixed term subscription period. A fixed term subscription will not automatically be renewed.
7.4 For rolling subscriptions, you will be charged in advance for the entire subscription period. You can give notice of cancellation at any time, in which case your subscription will terminate upon the expiration of the then current subscription period (e.g. monthly, quarterly or annually as applicable) and you will be able to continue using the Service in question until such expiration. If no cancellation is made, the subscription will automatically renew for a new period.
7.5 Some Services will need to be activated in the car before you can begin using them. The subscription for such Services, however, will start upon the date of the Contract, unless otherwise set out therein, regardless of whether the Services have been activated in the car.
7.6 For a Service provided by subscription requiring activation, you must deactivate the Service in the car by the end of the subscription term at the latest. If you do not deactivate a Service that has terminated, we reserve the right to charge a penalty fee (up to an amount equivalent to the fee paid for Service during the subscription term) until you have completed the deactivation.
7.7 All Services subscriptions follow the vehicle and not you – (as the owner), so if you sell the car then the subscription is available only to the new owner. You must inform us that you no longer own the vehicle and cancel any ongoing rolling subscriptions to avoid future payments. The Services will remain available in connection with the vehicle until the end of the relevant subscription period.
8.1 You may not use the Services:
8.2 You must not damage, disable, or in any other way impair the Services or introduce, in relation to the Services, viruses, "worms," malware, spyware, "trojan horses," or other malicious code or programs that may damage the operation of the Services.
8.3 If you let another person use a Service, you acknowledge and agree that such use is entirely your responsibility. This means that any breach by a such a person of any terms set out in the Contract, any Third Party Terms and/or any instructions provided by us will be considered a breach made by you and you shall indemnify and hold us harmless against any damage, cost or loss caused by such non-compliant use of such Service, including any third party claim relating to such use.
8.4 Certain features provided in the Services must only be used when you the car is in your sight or you are otherwise sure that it is safe to use these features and without risk of damage to property or persons, as described in these Terms, Specific Terms or the Documentation. All Services should be used in compliance with applicable laws and should not be used for any illegal purposes.
.8.5 You must use features and Services made available to you in accordance with any applicable road and traffic laws. Our features complement safe driving practices and are not intended to enable or encourage distracted, aggressive, or otherwise unsafe or illegal driving. Ultimately, you are responsible for safe and lawful operation of the vehicle at all times. Any warranty regarding the suitability, safety or possibility to use a Service is subject to our disclaimers, as set out in Section 15 or elsewhere in the Contract.
8.6 Some Services (such as but not limited to your Volvo ID) may require a password, in which case you must choose a password that is difficult for others to ascertain. We may establish requirements with respect to what is considered a sufficiently secure password. You are responsible for keeping your password secret and must not reveal it to anyone else. If you suspect that anyone else has gained unauthorized access to your password, you must immediately change the password. If you suspect that anyone else has gained unauthorized access to any Services through your Volvo ID, please immediately contact us.
9.1 Some of the Services require you to have an active Volvo ID. A Volvo ID is a unique, personal and non-transferable account and is how we provide you with access to Services within the Volvo Cars ecosystem. The Volvo ID and related functionality is a Service and governed by these Terms.
9.2 Some Services may require you to link your Volvo ID to one or more Volvo cars.
9.3 By registering a Volvo ID, you confirm that the data provided to us by you is and remains accurate and that the Volvo ID is created for use in accordance with these Terms. You also agree that we can contact you in relation to creating the Volvo ID on the email address, phone number (including via text message) or other channel of communication that you specified when you registered your Volvo ID in order to verify the provided channel of communication.
9.4 The use and/or creation of a Volvo ID and the use of any other Service under a false identity, or otherwise by means of incorrect information, is prohibited and may also be a criminal offense.
10.1 We may, from time to time, change these Terms and/or any Specific Terms and/or the Documentation. We will notify you at least 30 days in advance where the change is material or substantially changes your or our obligations. You may be required to accept the changed terms before continuing to use the Service, or your continued use will be deemed as acceptance to the changes.
10.2 Subjection Section 5.4, you are always entitled to stop using the Service and terminate the Contract in accordance with the termination requirements set out in Section 19 if you do not agree to changes to these Terms, Specific Terms and/or the Services.
10.3 We may add or remove Services, and functionalities or features in Services, or discontinue, in whole or in part, providing or giving access to particular Services, as well as generally change the Services or the access to keep the Services useful and up to date.
10.4 We have the right to change the fee for a Service over time. You will be notified prior to a fee change and will be given the option to cancel the Service prior to the increased fee coming into effect. For Services offered on subscription, fee changes will not become effective until the renewal of your subscription term, unless stated otherwise in the Specific Terms for the applicable Services.
10.5 In addition to fee changes in accordance with Section 10.4, we may change the fee of a Service at any time, including during any ongoing subscription term, as a result of circumstances outside of our reasonable control, such as new or amended legislation, statutes or government decisions or amended taxes, duties or other charges which affect our costs in providing the Service to you. In such case, we will notify you at least two months in advance before the changes take effect for your Contract. Unless you inform us otherwise before the day on which the changes come into effect, we will assume that you accept the changes. If you inform us that you do not accept the changes, we may terminate the Contract on the day the changes will take effect. In such case, you will receive a refund of any subscription fees that you have paid us in advance in relation to the period remaining on the subscription after the termination date.
11.1 We will process your personal data in relation to providing the Services to you. All processing will take place in accordance with applicable legislation as well as with our General Privacy Notice and any applicable privacy notices, which you can find on our website.
11.2 If a service is provided by a third party outside the Volvo Car Group, such third party may be the controller for the personal data that such company processes in connection with performing the relevant service to you.
11.3 If you sell, transfer, lease or dispose of your car or your connected device you are solely responsible for logging out of your Volvo ID from the car and deleting your personal information contained in the car or any connected device.
12.1 The “Primary Driver” of a Volvo vehicle is the person who uses it in a permanent manner as a means of transport and/or is registered as the owner, lessee, subscriber or authorized user of the vehicle at a national authority. The Primary Driver may not necessarily be the owner of the vehicle and could e.g. be the lessee of the vehicle while the leasing company is the owner, or subscriber to the vehicle. You must be the Primary Driver or have the Primary Driver´s clear and undisputed consent (“ (“Primary Drivers' Consent”)”) to use a Service in any way linked to a specific Volvo vehicle or to link a Service to a specific Volvo vehicle or to any other Service. We may investigate whether you are the Primary Driver or have the Primary Driver´s clear and undisputed consent as described above at any time.
12.2 Any links made between a Volvo vehicle and a Service or between different Services can be deactivated at any time as described in the Documentation. You are obliged to deactivate any links if you no longer are the Primary Driver of the car or no longer have the Primary Drivers' Consent.
12.3 In case of a change of ownership and/or a change of the Primary Driver (if not the owner) of a Volvo vehicle, you must promptly deactivate all Services related to the vehicle by using the ´reset to factory settings´. Depending on the Volvo vehicle model and model year you may need to take the vehicle to a local Volvo retailer to complete the reset and a fee may apply. You must promptly deactivate the link between your Volvo ID and the transferred car as well as all Services and any related data. More information on how to deactivate the services can be found in the Documentation. You can also ask your local Volvo Cars retailer or contact us.
12.4 If we become aware of any change of ownership and/or a change of the Primary Driver (if not the owner) of a Volvo vehicle with one or more Volvo IDs linked to it, we may immediately block or deactivate these links unless you can show that you are the Primary Driver or have the Primary Driver's Consent to continue using your Volvo ID in relation to the vehicle. Unless required by applicable law, a Volvo vehicle owner or Primary Driver will not have the right to access information about previous owners, Primary Drivers, or Volvo IDs previously linked to the vehicle.
13.1 In order to activate and get access to digital services that are being provided by a third party service provider (that is not an Affiliate) you will have to separately accept and comply with the Third Party Terms.
13.2 We may also make Third-Party Services available to you, in which case such Third-Party Services must be contracted for independently and directly by you with the specific third party providing the Third-Party Services. We shall be in no event be a party to an agreement between you and the third party providing the Third-Party Services.
"13.3 “Third Party Services” are services provided by an independent third party, separate from our Services, and our primary role is making to make these available to you. You may be required to pay fees and/or accept the Third-Party Terms as a condition of using the Third-Party Service.
13.4 “Third Party Terms” are separate terms and conditions between you and a third party relevant to a Third Party Service.
13.5 Claims arising out of or which are related to a Third Party Service shall exclusively be dealt with between you and the third party, and to the extent permissible under law we shall not be liable for any loss or damage arising therefrom.
13.6 The Services may also contain links to third party applications or websites. We provide these links only as a convenience and are not responsible for the content, products, or services on or available from such websites. The inclusion of any link does not imply our endorsement of the site.
14.1 All intellectual property rights in and to the contents of the Services (including but not limited to any software) are our or our Affiliates´ and/ Affiliates´ or licensors´ exclusive property. Unless the Contract otherwise allows, you are not granted any rights in or to any intellectual property rights.
14.2 We provide you with a license for personal use of the content and the software linked to the Services. This license, which may include intellectual property rights, is non-exclusive and, except as otherwise provided in these Terms, non-transferable. The license may only be used for the purposes and in accordance with the usage restrictions specified in the Contract.
14.3 Unless permitted by law, you may not decompile, reverse engineer, attempt to derive the source code of, modify, or create derivative works of the software associated with the Services and their content. Any breach of this restriction or other failure to comply with any term(s) of the license provided herein may result in suspension or termination of the provision of the Services.
14.4 Unless otherwise indicated, marks, corporate logos, domain names and emblems are subject to our trademark rights or those of our licensors and, as the case might be, third parties' trademark rights.
14.5 This license provided herein ends when the Contract is terminated.
15.1 To be able to gain insights and statistical information about how our Services and products are being used and to be able to develop and improve the performance and quality of our services and products Volvo Cars has the right to access, use, aggregate, store, compile statistics and conduct analysis based on and share with third parties non-personal data that is generated by your use of the Services and our products.
16.1 The Services and all content are, to the extent permitted by law, provided “as is” and “as available” and we do not guarantee any kind of availability toward you. We may at any time perform maintenance work in relation to the Services resulting in limited access to, or suspension of, the Services. Furthermore, we make no warranties in relation to the Services, including but not limited to implied warranties of completeness, accuracy, satisfactory quality and fitness for a particular purpose.
16.2 With regard to Services that consist of or contain software, we may from time to time provide security updates and other updates that are required to be installed in order for the Services to continue to function as intended, either by way of remote over-the-air update or by way of manually installed updates that require you to bring the vehicle to an authorized repairer of Volvo Cars. If you do not install such updates within the prescribed time period or such other time period set out under law, we will not have any liability for faults or errors caused by the omitted installation.
16.3 We follow industry standards and processes to prevent the introduction of viruses, malware and malicious attacks that may harm the Services but cannot guarantee that the Services will be totally free from viruses or malware. We shall not be responsible for the presence of any such viruses or malware nor for any damage that they may cause, or loss that you may suffer, whether directly or indirectly, as a result of a virus that is traced to the Services.
16.4 Except as otherwise set out in the Contract and to the extent permitted by law, neither we, nor any of our Affiliates will have any liability to you or to any third party that arises out of or relates to provision of the Service or any dispute, controversy or claim that arises out of your actions or inactions.
16.5 Services may vary depending on your own access to a certain device (s) (e.g. mobile devices or computers with specific software and operating systems). If your device is not equipped with the necessary technical features or does not fulfill the requirements set out in the Contract or any Third Party Terms for the particular Service, we are not obliged to provide you with the Service.
16.6 Services may also vary depending on car model and model year, your country of residence, where the car is registered, was sold and is used, your primary language, the mobile network provider, the infotainment system and application services providers. If the vehicle is not equipped with the necessary technical features or if you have not performed the necessary updates, routine maintenance, or repairs for your car and if you do not fulfill the requirements set out in the Contract or any Third Party Terms for the particular Service, we are not obliged to provide you with the Service.
16.7 We make information available about our Services and any applicable requirements which you should read and understand before you purchase or subscribe to that Service.
16.8 Any links made between the vehicle and a Service or between different Services can at any time be deactivated as described in the Documentation.
16.9 With regard to remote vehicle services, which are wireless Services connected to your Volvo car provided through the Volvo Cars app aiming to support you and passengers in the event of accidents or vehicle theft, such Services (a) do not constitute a contract of insurance, and Volvo Cars has no liability to any insurance company in respect to your Volvo vehicle, (b) are not intended to substitute or replace any other anti-theft equipment installed in your Volvo car, (c) neither replace nor substitute any state or national emergency service available to you, and (d) must be used in accordance with all applicable laws and regulations. Volvo Cars makes no representations or warranties that a stolen vehicle will be recovered.
16.10 Nothing in these Terms excludes, restricts or modifies any guarantee, warranty, term, condition, right or remedy implied or imposed by any applicable law that cannot be lawfully excluded, restricted, or modified.
17.1 If you accessed or downloaded any Services through a Volvo Cars provided app (“Volvo Cars Provided App”) from an app store or distribution platform (like the App Store, Google Play or the Amazon Appstore) (each, an “App Provider”), then you acknowledge and agree:
17.2 If you are using a Volvo Cars Provided App designed for use on an Apple iOS-powered mobile device (an "iOS App") you also:
18.1 Except as otherwise set out in the Contract and to the extent permitted by law, neither we nor our Affiliates will be liable for any:
18.2 We are not responsible where a Service is not available, has reduced or impacted availability or operation due to reasons beyond our reasonable control such as connectivity, geographic, or topographic conditions (such as remote locations, underground parking, tall buildings, hills or tunnels), third party services or products, damage to or your failure to maintain the vehicle or the equipment in good working order or install required updates, government laws, rules or regulations, failure, congestion or outages of utility or wireless networks, cyber-attacks, war, act of God, natural disaster, inclement weather, labor strikes., unscheduled downtime, service or software updates or errors.
19.1 The Contract will remain effective until its term expires or upon The Contract's termination by either you or us in accordance with the Contract. Any payment obligations under the Contract will remain in effect until the expiration or termination of the Contract and until the payments are made, unless otherwise set out therein.
19.2 If you have subscribed to a Service you may terminate such Service as set out in Section 7.
19.3 For the avoidance of doubt, if you receive multiple Services from us and your Contract relating to one Service is terminated, these Terms and any Specific Terms (as applicable) continue to apply for each of your remaining Services.
19.4 We reserve the right to, permanently or temporarily, discontinue the provision of the Services in the event of (a) your failure to comply with your payment obligations under the Contract, or (b) any other actual or reasonably suspected breach by you of these Terms and/or any Specific Terms.
19.5 In addition, we have the right to terminate any Service and the Contract relating to such Service with immediate effect if:
19.6 With the termination of the Contract you may no longer use the Services provided thereunder.
19.7 If we have performed a credit check on you in relation to your order of a Service, we also reserve the right to in our sole discretion limit access to or cancel the Service in full or in part, from time to time, if your credit worthiness has deteriorated compared to your initial credit check. We will however use reasonable efforts, in our sole discretion, to give notice in advance regarding such changes in the Service.
19.8 If Volvo Cars intends to stop providing any Service, you will be notified of this within a reasonable time before the Service is terminated.
19.9 Termination will not affect any provisions of these Terms, any Specific Terms or Third Party Terms which by their nature are intended to continue to apply following termination including without limitation Sections 16 (Disclaimers) , 18 (Liability), 21 (Other Terms) and 23 (Governing law and Disputes).
20.1 Any notifications you or we make under the Contract – for example, to cancel an order, to change any terms of the Contract, or to terminate the Contract – will only be effective if made by email or otherwise in writing. Oral statements will only be effective if confirmed by email or otherwise in writing by us.
20.2 All notices under the Contract shall be deemed to have been delivered upon (i) the time of transmission if sent by email, or (ii) two (2) days from the date of the postmark if sent by registered regular post, to the following addresses:
Volvo Car USA LLC
1800 Volvo Place
Mahwah, NJ 07420
Attn: Customer care
To you
To the email address provided by you to us.
21.1 Any waiver by us or you of any breach of the terms of the Contract shall be in writing and will not be considered a waiver of any subsequent breach of the Contract. Without prejudice to the generality of the foregoing, failure by either us or you to enforce at any time any one or more of the conditions shall not be a waiver of them or of the right at any time subsequently to enforce all of them.
21.2 We have the right to at our sole discretion transfer the Contract, or parts thereof, or any of our rights or obligations under this Contract to another third party. We will let you know if this happens.
21.3 We also have the right to delegate any of our obligations under this Contract to any party to comply with our obligations. However, we are always responsible to you for the Services.
21.4 We may share information about you and the Contract with any person to whom we assign, transfer or delegate (or may potentially assign, transfer or delegate) any of our rights and/or obligations under the Contract.
21.5 If any provision of the Contract should be found invalid, you and we agree that the other terms of it will remain valid and unaffected.
21.6 The Contract is for the benefit of you and Volvo Car USA LLC (or any such other entity within the Volvo Car Group that is specified in the Order Specification or the Specific Terms), and no term of it will be enforceable by any other person that is not a party to it including any enforcement through applicable law, unless otherwise explicitly set out to the contrary herein.
22.1 If you need to update your contact information or make a complaint, please let us know so we can investigate, put matters right and take steps to prevent it from happening again. You can do this by contacting Volvo Car USA Support, using the contact details on our webpage providing us with details of your request or complaint.
23.1 The Contract and any dispute or claim out of or in connection with it or its subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of New Jersey, excluding the United Nations Convention on Contracts for the International Sale of Goods, without regard to its conflict of law principles.
23.2 The courts of New Jersey shall have exclusive jurisdiction (unless stated otherwise by law) to settle any dispute or claim arising out of or in connection with the Contract and/or any Specific Terms.
If your Volvo vehicle comes with time limited embedded connectivity to enable the use of the digital services package which is further described in your car/Order Specification, these Specific Terms and the Volvo Cars General Terms and Conditions for Services (the "General Terms”) shall apply. In case of any inconsistency between these Specific Terms and the General Terms, these Specific Terms shall prevail.
Capitalized terms not otherwise defined herein shall have the meaning given to them in the General Terms.
The digital services are provided by Volvo Cars, regardless of whether you ordered the vehicle directly through our digital channels or from a retailer.
Volvo Cars is not a provider of internet or telecommunication services.
The initial subscription term for embedded connectivity to use the digital services, with the data usage limitations set out below, is set out in your car/Order Specification and included in the purchase price of your car. The subscription term is calculated from when the vehicle is first sold as a new vehicle and the subscription follows the vehicle and not you. So if you sell the vehicle (or return the vehicle if you have a leasing contract), then the subscription will transfer over to the new owner who will take over the remaining time of the ongoing subscription term.
After the initial subscription term has ended, you will have the option to purchase connectivity data to continue using the digital services package for a fee.
If you choose not to renew the connectivity subscription in your car, the embedded connectivity for the digital services package will be turned off, which will affect your user experience. You can continue to use Google Maps, Google Assistant and Google Play with your own data plan, such as via Bluetooth or WiFi hotspot tethering, but the user experience may not be the same. Further, certain apps in Google Play may be restricted and might require a renewal of the connectivity subscription in order to continue functioning to the fullest extent.
Once the connectivity is turned off, this may also affect the functionality of other vehicle applications and third-party services and applications. You can however continue to use smartphone integration in the car, FM radio and connect your mobile phone via Bluetooth to stream audio. Other Volvo Car services will continue to run even if you do not renew the connectivity subscription, such as over-the-air software updates, connected safety features, emergency call, breakdown call services etc.
Please note that we apply a fair data usage policy to the connectivity subscription in terms of data consumption, and we reserve the right to suspend or limit your access to or use of your connectivity if your data usage is very high and disproportionate in relation to other users. The legitimate use of the digital services packages will not breach our fair usage policy, but you must not use the connectivity in an excessive or unreasonable manner. For more information, please see your car's Owner's Manual.