Service at your fingertips: Volvo integrates 24-hour service booking and roadside assistance into digital app
- Volvo on Call app expanded to support remote Digital Service Booking and Roadside Assistance
- New feature integrations offer convenient and effortless customer experience via a single app
- Digital Service Booking and Roadside assistance join other Volvo on Call features such as real-time vehicle monitoring and plug-in vehicle insights
- Volvo on Call update available now at the Apple App Store or Google Play Store
ROCKLEIGH, NJ (August 6, 2020) Volvo has expanded the capabilities of its Volvo on Call smartphone app to support Digital Service Booking and Roadside Assistance, building on its promise to provide customers with the freedom to move in a personal, sustainable and safe way. The new integrations aim to make life less complicated so customers can spend their time and energy on the things that matter most.
The new Digital Service Booking feature within the Volvo on Call app allows users to book seamless and personalized service appointments at their convenience, 24 hours a day. With customer and vehicle information already logged within the app, service booking is streamlined and requires only a handful of steps to confirm a service appointment.
The app uses location-based services to identify the nearest authorized Volvo retailer and is linked to its service management software to provide real-time appointment availability. Loaner vehicle availability can also be factored in when selecting an available service appointment.
The Digital Service Booking feature delivers price transparency with cost estimates provided at the time of booking for most common services. In-app reminders for upcoming maintenance and service appointments keep users up-to-date on vehicle milestones.
The additional integration of Roadside Assistance into Volvo on Call makes requesting help easier and more transparent than ever. Similar to Digital Service Booking, the Roadside function uses customer and vehicle information stored within the app at purchase to minimize the amount of information needed from the customer - saving time and ensuring accuracy. Upon approval, the app will use location-based services to pinpoint the location of the vehicle and the nearest retailer.
Customers can request roadside support for common issues like tire replacement, jump-start, low fuel, or vehicle unlock, as well as general requests to be towed to a local retailer via an automated agent. Once support is requested, the app will provide real-time tracking of the inbound support vehicle - similar to popular ride-hailing apps - with an estimated time of arrival, automated SMS status updates, and tow driver contact information.
“Advancing personal mobility is core to our mission at Volvo Cars,” said Scott Doering, Vice President of Customer Service, Volvo Car USA. “With nearly 90 percent of Volvo owners already using the Volvo on Call app, the integration of new features - like service booking and the ability to request roadside assistance - is a natural step in expanding the app’s value and simplifying the ownership experience for our customers.”
Digital Service Booking and Roadside Assistance join Amazon in-car delivery, remote vehicle management services, and the recently-announced plug-in vehicle insight function to provide customers with a simple solution to engage with their Volvo through a single Volvo app. The functions are part of an ecosystem of digital solutions aimed at making vehicle ownership a more personal experience, which will expand with new features over time.
Volvo owners can download the latest version of Volvo on Call from the Apple App Store or the Google Play Store. For more information about Volvo on Call visit: https://www.volvocars.com/us/own/connected-car/volvo-on-call
About Volvo Car USA
Volvo Car USA LLC, (www.volvocars.com/us) is a subsidiary of Volvo Car Group of Gothenburg, Sweden. VCUSA provides marketing, sales, parts, service, technology and training support to Volvo automobile retailers in the United States. For more information please refer to the VCUSA media website at: http://www.media.volvocars.com/us.
Volvo Car Group in 2019
For the 2019 financial year, Volvo Car Group recorded an operating profit of 14.3 BSEK (14.2 BSEK in 2018). Revenue over the period amounted to 274.1 BSEK (252.7 BSEK). For the full year 2019, global sales reached a record 705,452 (642,253) cars, an increase of 9.8 per cent versus 2018. The results underline the comprehensive transformation of Volvo Cars’ finances and operations in recent years, positioning the company for its next growth phase.
About Volvo Car Group
Volvo Cars was founded in 1927. Today, it is one of the most well-known and respected premium car brands in the world with sales of 705,452 cars in 2019 in about 100 countries. Volvo Cars has been under the ownership of the Zhejiang Geely Holding since 2010.
In 2019, Volvo Cars employed on average approximately 41,500 (41,500) full-time employees. Volvo Cars head office, product development, marketing and administration functions are mainly located in Gothenburg, Sweden. Volvo Cars head office for APAC is located in Shanghai. The company’s main car production plants are located in Gothenburg (Sweden), Ghent (Belgium), South Carolina (US), Chengdu and Daqing (China), while engines are manufactured in Skövde (Sweden) and Zhangjiakou (China) and body components in Olofström (Sweden).
Under its new company purpose, Volvo Cars aims to provide customers with the Freedom to Move in a personal, sustainable and safe way. This purpose is reflected into a number of business ambitions: for example, by the middle of this decade it aims for half of its global sales to be fully electric cars and to establish five million direct consumer relationships. Volvo Cars is also committed to an ongoing reduction of its carbon footprint, with the ambition to be a climate-neutral company by 2040.
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