Mobility by Volvo is a program provided by Volvo to help our customers, and their family members, that have physical disabilities modify their qualifying Volvo with adaptive equipment necessary to drive or be transported. While it is recommended that you or your family member visit an assessment center, for an evaluation of your needs, it is not a requirement for eligibility. If you already have equipment you’re going to transfer or you know what equipment you need it is not necessary for you to have the evaluation performed.
Eligibility
New Volvo vehicles; current year and newer, properly retired courtesy cars and retired demonstrators; less than 6 months old, that are purchased or leased from an authorized Volvo dealer in the United States, are eligible. Used cars, Certified Pre Owned, and cars sold outside of the U.S. or through Overseas Delivery are not eligible.
Cars leased through Volvo Car Financial Services require the lessee to sign a letter prior to the adaptive equipment installation. Please visit their website or call 1-855-537-3334 for further information.
Qualifying equipment
Any device that makes it easier for persons with physical disabilities or impairments to drive or be transported in a vehicle. As long as you have a paid receipt, newly-purchased used equipment acquired for your installation will also qualify for assistance. Equipment that is not clearly related to a specific medical need; such as alert hearing devices, swivel seats and pedal extensions; will require original medical documentation clearly detailing the physical disability or permanent impairment for which the equipment is intended. This documentation must be prepared by a licensed, certified medical or medical-related professional.
Note: Options available for factory or retailer installation, such as running boards and power-assisted seats, are not eligible.
Resources
You may take your Volvo to the adaptive equipment installer of your choice. You should verify information and obtain complete references before any services are rendered. The information provided is for assistance and reference only and no endorsement by Volvo is intended.
Driver Assessment Centers Certified driver rehabilitation specialists, found through Driver Assessment Centers, can write "prescriptions" for adaptive equipment. Many assessment centers also offer adaptive equipment training, and all provide useful information on ways to meet your transportation needs. To locate a Driver Rehabilitation Specialist, please visit The Association for Driver Rehabilitation Specialists (ADED) www.driver-ed.org.
Mobility Dealers/Installers Your Volvo Retailer should work with your local mobility equipment provider to ensure you have selected the correct vehicle to suit your adaptive driving requirements. Contact an installer or mobility dealer for advice concerning your particular modification. For more information regarding adaptive equipment solutions please visit the National Mobility Equipment Dealers Association (NMEDA) www.NMEDA.com.
Rehabilitation Facilities Although services and support levels vary between states, agencies of this type usually provide information, assessment and training services. Some may also offer financial assistance for the purchase of adaptive equipment. For more information, contact your local or state rehabilitation services office.
Driver License Bureaus Some states require special training to drive vehicles with adaptive equipment, and may require you to report any physical conditions that could impair driving. It is important for you to know the law in your state. Most Driver License Bureaus, like the Department of Motor Vehicles or Secretary of State offices, provide booklets or other information for drivers with physical disabilities.
Note: This information is provided by Volvo Car USA LLC, for assistance and reference purposes only—no endorsement is intended. The quality of services and/or equipment provided by others can only be assured by the supplying organization. Consumers should verify information and obtain complete references before beginning any vehicle adaptation.
Warranty
Damage caused by unapproved or improperly installed adaptive equipment, alert hearing devices and accessories, will not be covered under the Volvo New Car Warranty. Owners should refer to the Warranty Manual, which can be found by selecting your year and model from our Help & Support Site, for additional warranty information. Volvo Car USA, LLC assumes no responsibility for death, injury or expenses that my result from the installation of adaptive equipment, alert hearing device and non-genuine Volvo Accessories.
Reimbursement
The cost of the transfer and installation to your new Volvo is reimbursable with a paid receipt. Reimbursement through Mobility by Volvo is available for up to $1000 toward adaptive equipment and up to $200 for alert hearing devices. Maximum reimbursement through the program is $1000 per vehicle.
When the adaptive equipment installation has been completed on your qualifying Volvo, the adaptive equipment dealer will provide you with a paid invoice.
Mail your Volvo sales contract, paid adaptive equipment invoice, and medical prescription (if a clear definition of need does not exist) to:
Volvo Car USA, LLC 1800 Volvo Place Mahwah, NJ 07430
You may also send your paperwork as attachments to us through chat or fax to 1-866-631-9059.
Once the paperwork has been submitted, you will receive a check mailed to you directly from Volvo, within 4-6 weeks, for a total up to $1,000 toward the cost of your adaptive equipment and up to $200 on alert hearing devices. The maximum reimbursement is $1,000 per vehicle.