Background
Volvo Genuine Parts purchased “over the counter” by a retail customer directly, or by an Independent Repair Facility (IRF/ Wholesale Customer) in the U.S and Canada and not installed by the Volvo Cars authorized retailer are covered by a limited warranty.
Customer Offer
Effective January 1, 2016, “over the counter” parts purchased by an Independent Repair Facility (IRF/Wholesale Customer) or retail customer are covered under the two (2) year parts only warranty, no labor. This includes Volvo Certified Collision Centers and non-certified collision centers. This warranty excludes labor. Consumables and Wear Items are covered for manufacturing defects only. Please see details below. This warranty is nontransferable.
Coverage- Two (2) Year Parts Counter/Wholesale Parts Warranty
Volvo Genuine Parts (Not Consumables or Wear Items)
Volvo Genuine Parts (Not Consumables or Wear Items) purchased at a Volvo Cars authorized retailer “over the counter” but not installed by the Volvo Cars authorized retailer are covered under the two (2) year parts only warranty, no labor.
Consumables- Covered for manufacture defects only.
Consumables (i.e., gaskets, seals, grommets, washers, bolts, nuts, etc.) with a demonstrable manufacturer defect purchased at a Volvo Cars authorized retailer “over the counter” but not installed by the Volvo Cars authorized retailer are covered under the 2 Year Parts Counter/Wholesale Parts Warranty 2-year period.
Wear Items- Covered for manufacture defects only.
As part of the vehicle’s normal service and maintenance requirements, certain parts need to be replaced due to wear and tear. Wear Items with a demonstrable manufacturer defect purchased at a Volvo Cars authorized retailer “over the counter” but not installed by the Volvo Cars authorized retailer are covered under the 2 Year Parts Counter/Wholesale Parts Warranty 2-year period.
These parts include, but may not be limited to, the following:
• Batteries (Support Battery)
• Batteries for remote keyless entry
• Belts
• Brake Pads
• Bulbs
• Clutch Lining
• Filters
• Floor Mats
• Fuses
• Rotors (excluding run out)
• Spark Plugs
• Timing Belts
• Upholstery/rugs
• Wiper blades
• Tires (See Tire manufacturers warranty)
Exclusions- Two (2) Year Parts Counter/Wholesale Parts Warranty
Batteries
12 Volt Batteries: 12 Volt Interstate batteries are excluded from the Two (2) Year Parts Counter/ Wholesale Parts Warranty but are covered by the Interstate Battery policy.
High Voltage BEV/PHEV, MHEV Batteries: Not covered under this policy. These components have their own policy.
Other Warranties
Any replacement part that is currently covered by its own specific component-warranty will remain covered by that warranty and will not be eligible Two (2) Year Parts Counter/Wholesale Parts Warranty. If a specific part or warranty presents itself that is unclear or not listed, please contact your Aftersales Market Manager for clarification.
Accessories
Volvo Genuine Accessories are excluded from the Volvo Two (2) Year Parts Counter/Wholesale Parts Warranty.