Troubleshooting

Display, sound, app or connectivity issues in your car
If the centre display, sound, apps, internet connection or connected services in your car are not working as expected, the information in this article can help you identify the appropriate solution.
Issues related to Volvo ID
Read about common issues related to Volvo ID and possible solutions.
Restarting your car's central computer
You may experience unexpected issues with your car, such as charging it. Restarting your car's central computer can help resolve these issues, just like a restart of your phone or laptop might.
Troubleshooting sound system issues in your car
If you're experiencing sound system issues, try restarting the centre display and updating your car's software before contacting your Volvo dealer.
Avoiding ice blockage in the exhaust pipe of your plug-in hybrid
When you use the combustion engine of your plug-in hybrid, water is produced as a residual product. In cold weather, this water might turn into ice and block the exhaust pipe. In some cases, the ice blockage might even prevent your car from starting. There are some steps you can take to avoid this.
Limitation of the distance-capable EX30 key tag
If a distance-capable EX30 key tag is in close proximity to the parked car for a longer period of time, the connection between the key tag and the car will go into standby mode. The reason behind this is to avoid unauthorised access to the car and to preserve battery lifetime.
Troubleshooting sign in issues with the Volvo Cars app
This guide covers common issues and solutions when trying to sign in to the Volvo Cars app.
Profile and pairing issues with Volvo ID for cars with Google built in
If you're having trouble connecting your Volvo ID to your car there are a number of steps you can take to help solve this problem.
Troubleshooting Trips in the Volvo Cars app
If you’re having trouble recording your journeys or journey information is missing there are a number of steps you can take to help fix the problem.
Troubleshooting remote climate control issues with your car
The Volvo Cars app allows you to control your car's climate system remotely. This guide covers common problems and troubleshooting steps.
Troubleshooting charging issues in the Volvo Cars app
Common issues when using the Volvo Cars app for charging your electric or plug‑in hybrid car, along with solutions to resolve these problems.
Problems with the wireless phone charger
If you are experiencing issues with the wireless phone charger, there are some things you can try.
Problems when charging via charging box
In some cases, the charging of your car doesn't start when you have set the charging timers in the charging box. This problem occurs when you are using a charging box with smart charging functionality that isn't compatible with your car.
Troubleshooting the Sensus infotainment system
If you experience issues with the Sensus infotainment system, there are some easy solutions that might spare you a trip to a Volvo workshop.