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Troubleshooting sign in issues with the Volvo Cars app

This guide covers common issues and solutions when trying to sign in to the Volvo Cars app.

Before you start

  • Make sure you’re using the correct Volvo ID and password. Your Volvo ID can be your email address or your phone number. If you use a phone number, include the country code and remove the first zero of your phone number (for example, +46).
  • If you can’t remember your password, select Forgot password in the app or go to www.volvoid.eu.volvocars.com/Account to reset it.
  • If one-time PIN (OTP) is turned on, a one‑time PIN will be sent to your email or phone each time you sign in.

Signing in using your Volvo ID

  1. Open the Volvo Cars app.
  2. Enter your Volvo ID and password.
  3. If OTP is enabled, check your email or SMS for the OTP and enter it.

If you don’t receive an OTP or the sign in is unsuccessful, try the steps below.

Fixing common issues when signing in

Sign in unsuccessful

1. Confirm your Volvo ID details are correct.

2. Check that your Volvo ID is connected to the owner profile of your car.

If no Volvo ID is connected, you'll need to complete the Volvo Cars app pairing setup for your car.

3. If the car and app are already paired:

  • Confirm the Volvo ID you’re using is the correct one.
  • If it isn’t, sign out and sign in again with the correct Volvo ID.

4. If the Volvo ID is correct and the Volvo Cars app is paired to the car:

Go to www.volvoid.eu.volvocars.com/Account and sign in to check that your Volvo ID still works.

If signing in to the website works:

  • Update the Volvo Cars app to the latest version and restart the app.
  • If the issue remains, delete and reinstall the app.

If signing in to the website is unsuccessful follow the steps below to reset your password.

Resetting your password

  1. In the Volvo Cars app, select Forgot password and follow the instructions.
  2. Or go to www.volvoid.eu.volvocars.com/Account and reset your password.

> You’ll receive a reset link or OTP to create a new password, then you can sign in again.

One-time PIN (OTP) not received

  1. Check whether your Volvo ID is an email address or phone number.
  2. If you use an email address as your Volvo ID:
    • Check spam or junk folders and your email filtering settings.
    • Make sure you can receive emails from Volvo Cars.
  3. If you use a phone number as your Volvo ID:
    • Make sure your phone has coverage and can receive SMS.
    • Check that your number includes the correct country code.

Error appears when entering the OTP code

If you see an error that the OTP has expired, try the following:

1. Clear cache and data in your phone’s web browser.

  • iPhone (Safari)
    1. Open Settings.
    2. Search for Safari and select it.
    3. Go to Advanced.
    4. Ensure Block All Cookies is off.
  • Android (Chrome or default browser)
    1. Open the browser Settings.
    2. Go to Privacy and security.
    3. Open Third‑party cookies.
    4. Ensure cookies are allowed.

2. Try another web browser on your phone.

Tip

Using the most recent app version helps to prevent most sign in issues.

If you still need help

If you still can’t sign in after trying these steps, use the support options in the app or on www.volvocars.com/mk/support/contact to get help.

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